Return & Refund Policy

Return

We have a 14 days return policy, which means you may request for a return of purchase 14 days after receiving your item.

To be eligible for a return, your item must be in the same condition when you received ,which means it's remain unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To request for a return, you can contact us at ladiessquarecony@gmail.com. If your return is accepted, we’ll send you an instruction on how and where to send your package to. Please do not send our item to us without requesting a return, Ladiessquare will not accept that as a valid request.

Customers must contact Ladiessquare prior to the requesting for the refund and return process. Customers will be provided with a return reference number and return address before sending out the item. Customers will be responsible for the return shipping fee. Shipping fee is non-refundable. 

Exceptions / non-returnable items

No refunds are permitted on the following item:

• Personalized item
• Sales item